Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. This role reports to the US (United States) Spare Parts & Repair Center Manager and is located in Bartlesville, Oklahoma. As a Repair Technician, you will be responsible for directly supporting customer repairs, warranty requests, upgrade requests and calibration and verification requests. This role will take guidance from the Repair Center Manager and support the repair schedule, information requests and expedite requests as defined by the Repair Coordinator. The Repair Technician is not to take guidance outside of the Repair Center Chain of Command and shall escalate any requests originating outside of the Chain of Command to their direct manager for guidance. Working under direct supervision, conduct evaluations of product using defined processes and procedures, including verbal guidance and direction from repair technicians holding higher competency ratings. Evaluations, repairs, runout/verification and logging of repair findings must all follow written and verbal direction to include but not limited to: Safety/ABRAs (Activity Based Risk Assessments), Quality Policy, Integrity Policy and Written Processes and Procedures relevant to Service Repairs.
Your responsibilities
- Follow all Safety, Integrity, and Quality processes, including verbal guidance
- Provide highest level of Customer Service by delivering quality, timely repairs and providing collaborative, positive communication with internal stake holders
- Achieve and maintain required competencies for scope of product supported
- Provide collaborative, positive feedback as a participant weekly repair meetings to support repairs in process, identifying issues, and resolving to provide minimal customer impact
- Follow defined processes (Eval, Repair, and Validation) without deviation. If an inconsistency is found, provide feedback to direct manager and support resolution
- Support projects to improve repair center efficiency, that is, Process Changes, BOL, FSL, Master Data, Repair Schedule, etc. as defined by management
- Support profitability in repairs: Validate warranty requests, ensure costing is accurate for repairs including accurate parts and labor reporting
- Ensure materials meet highest standards, that is, if refurbished is an option, ensure pre defined test criteria has been met through appropriate record keeping means
- Any additional housekeeping, maintenance, operational or administrative tasks as required or directed by supervisor
Your background
- High School Diploma and more than 2 years of mechanical or electrical production or repair experience
- Candidates must already have a work authorization that would permit them to work for ABB in the US
More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Publication ID: US91832882_E1
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